The following table highlights our delivery options and prices.
If you submit your order before 2pm (Monday-Friday) it will be
despatched the same day. Orders placed after 2pm will be sent the next
working day.
| UK Mainland and Northern Ireland Delivery Options |
Estimated Delivery Timeframe
(In Working Days)
|
Cost |
| Standard |
2-3 Days |
£3.95 |
Express including Saturday delivery(cut off 2pm)
|
1 Day |
£6.95 |
| UK Remote Delivery Options |
|
|
| Scottish Highlands and Islands (postal codes beginning with: AB, IV, KW, PA, ZE, HS, and PH) – Standard Delivery |
3-8 Days |
£3.95 |
| Channel Islands, Isle Of Man, Isle Of Wight, Scilly Isles – Standard Delivery |
2-4 Days |
£9.95 |
| International |
|
|
| Sweden, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovak Rep, Slovenia, Spain, Switzerland, USA |
3-10 Days |
£9.95 |
Delivery and Returns
• 01. Delivery Table
• 02. UK Mainland Delivery Options
• 03. UK Remote and Offshore Delivery Options
• 04. UK Delivery FAQ
• 05. UK Returns
• 06. International Delivery Information
• 07. International Delivery FAQ
• 08. International Returns Information
• 09. International Returns FAQ
Deliveries
02. UK Delivery Option
Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control. We are not able to refund delivery costs in the event the delivery date falls outside of the provided estimates. Working days are Monday to Friday. Deliveries cannot be made on a Sunday or on Bank Holiday.
If you submit your order before 2pm (Monday-Friday) your order will be despatched the same day. Orders placed after 2pm will be sent the next working day.
•UK Mainland and Northern Ireland Delivery Options
•Standard
All standard orders are sent via a Courier service. UK mainland orders will be delivered within 2-3 working days. Delivery to more remote postcodes such as AB, IV, KW, PA, ZE, HS, and PH will take longer. It is possible that you could receive your delivery on Saturday. Deliveries can take place between 8am and 8pm Mon – Fri, 8-12pm Sat
A signature maybe required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be left to let you know this has been done.
If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you collect or arrange for a redelivery attempt.
•Express
Express orders are delivered within 1-2 days. This option is not available to remote postcodes such as AB, IV, KW, PA, ZE, HS and PH and Offshore locations. Saturday delivery is possible if your order is placed between 3pm Thursday and 2pm Friday using the express service. As this service is not guaranteed, we are not able to refund delivery costs in the event the delivery date falls outside of the provided estimate.
Deliveries can take place between 8am and 8pm, 8-12pm Sat
A signature maybe required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be left to let you know this has been done.
If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you collect or redeliver.
•Royal Mail Tracked
Orders using this service should be delivered within 3-5 Days. This service is not available for North Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isles of Scilly and the Channel Islands.
Royal Mail delivers Monday to Saturday. This service can be tracked throughout the delivery process.
If you are not around to accept your parcel, a calling card will be left telling you how to collect or arrange redelivery.
03. UK Remote and Offshore Delivery Options
• Remote and UK Offshore
All deliveries to the Isle of Wight, Isle of Man, Isles of Scilly, and the Channel Islands will take 2-4 Days and are sent using Royal Mail. Northern Ireland and Republic Of Ireland are sent using the most suitable courier or postal method and will take 3-8 Working Days. Express delivery to North Ireland will take 2 working days.
04. UK Delivery Common Questions
Can I collect an item from one of your stores?
• No, sorry, our stores don’t have the facilities to deal with collections or returns. Every item online is unique to the online store, just as the items in our physical store are.
Can I send to my Work or School address?
• Yes. Your billing address and card details must match, but you can select a separate shipping address, such as your work address. Just remember that once you have submitted your order, we are not able to make any changes to any part of it, including the shipping address you have selected!
Can I change my shipping address after I’ve submitted my order?
• Unfortunately not! If it’s just a matter of adding in a forgotten apartment number, or a short instruction as to a safe place to leave the parcel if you aren’t home when they attempt delivery, we can send that information along to the couriers as a short addition, but that’s about it. Plus, we cannot change details for orders using Royal Mail at all. It’s all about the post codes and the courier depot’s local dispatch areas, so address changes just aren’t possible, I’m afraid! As we run a fully automated order, pick, pack and dispatch system with our warehouse it is not possible for us to make changes of any kind to an order once you have submitted it, so please be very careful that you select the correct address for delivery.
Can I change my delivery service?
• Once you have submitted your order, we are not able to make any changes to any part of it. If you have made a mistake on the delivery address or need to provide more information please email us at customercare@beyondretro.com and we will do our best to help resolve this where we can, if possible.
Have you shipped my order yet?
• We send an email the evening your order has been dispatched; this may come around 8pm UK time. Please check your spam/junk mail folders just in case it’s ended up there. If you submit your order before 2pm (Monday-Friday) every effort will be made to have your order despatched the same day. Orders placed after 2pm will be sent the next working day.
Where is my order?
• We send an email the evening your order has been dispatched with your tracking details, which would normally come around 8pm UK time. Please check your spam/junk mail folders just in case it’s ended up there. You can use this to track the delivery status of your order. In the unlikely event there's any issues, you can contact customer services via orders@beyondretro.com – please make sure you include your order number.
There is a problem with my order
• We want you to be 100% satisfied with your order so if there’s any issues, our Customer Care team will get on the case. Email them at customercare@beyondretro.com with your order number and details and we’ll find the solution for you.
Who will deliver my order
• It depends on the option you selected at the checkout. For the Standard and Express service we will use the most suitable courier service available for your order. If you have selected Royal Mail option they will delivery your order via the regular postal service. All UK offshore orders will also be sent via Royal Mail.
Do you deliver to BFPO (British Forces Post Office)?
• Unfortunately we are not able to offer this service at present.
UK Returns
05. Returns Policy
We want you to be 100% delighted with your purchase. You can return items up to 14 days from the day you order is delivered. Please review the following information first before you contact us as most of the regular questions we receive are answered here. If you have a new question, or a question about one of the items that is not eligible for return, please email our Customer Care team at returns@beyondretro.com
01. What’s your return policy?
• Beyond Retro accepts returns on most items for a full refund of the goods purchased. Returnable items should be shipped back to our returns address within 14 days of receipt of your shipment.
In all cases, the items returned must be in their original condition. All goods will be checked on return. The goods are your responsibility until they reach our Warehouse. The return shipping date stamp or franked date will be proof of your posting within the 14 working days time policy. Items must be returned at your own cost. We regret that Beyond Retro cannot refund the cost of postage. If we have made a mistake and you need to return an item please contact us first so we can make special arrangements for you.
Items must be unused, unworn, unwashed and undamaged. All original tags must be attached and in a saleable condition. Please return items in their original packaging. Please note that in the interests of hygiene, the following items cannot be returned, unless they have remained in their original wrapping or are faulty. These items include accessories, jewellery, swimwear and sunglasses. These items are for final sale only.
You will find your returns form enclosed in your order parcel. Please complete this form. If you no longer have that Returns Form, please click here for another copy. You need to print this off, complete it and send it with the goods that you are returning.
Please do not cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers. We also ask that you do not try on clothing if you are wearing perfume and that you store items that you intend to return us in a safe place away from cigarette smoke/cooking smells as we cannot accept items that are returned to us with an odour due to health and safety regulations.
Please do not return items to any of our stores as they will not be able to process these returns. They must be mailed to our online returns department.
Also note that when returning items by post it is recommended that you use recorded mail as we cannot be held responsible for any loss in the post. By using a recorded mail service you should then be able to make a loss claim on the items lost and be reimbursed by the mail service provider. You will need to check the policy of the mail service provider you are using.
Unfortunately due to health and safety regulations there are no facilities for customer personal collections or returns at this address. Please do not attempt to hand deliver returns. There is no shop front or customer service facility available at our warehouse. Any items you need to return must be sent by post or courier.
If you have any questions regarding your return please email us at returns@beyondretro.com
06. UK Returns Common Questions
Can I return an item to the store that I purchased online?
• Unfortunately we cannot accept the return of goods purchased from our online store in our retail stores. As well, goods purchased in stores cannot be refunded online.
Have you received my return?
• As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team by sending us an email at returns@beyondretro.com and we'll get back to you within 24 hours. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
My item arrived damaged. What do I do?
• Please contact our customer care team at customercare@beyondretro.com with your order number, the name of the product, the date of purchase, and tell them about the damage or defect. We’ll try hard to resolve the situation quickly.
I’ve been sent the wrong item.
• Believe it or not we do make mistakes on the very rare occasion! If the item we have sent you is not the item that you have ordered from the website, Please contact our Customer Care team who will get on the case. Email them at customercare@beyondretro.com with your order number and details and we’ll find the solution for you.
Who pays to return the item?
• We regret that Beyond Retro cannot refund the cost of postage. If we have made a mistake and you need to return an item please contact us first so we can make special arrangements for you.
I have lost my Returns Note. What should I do?
• You can download and print a new one here. Please remember to include your order details so we know who the return came back from.
Click here to download the Returns Form
How long does it take to see a refund in my bank account?
• It can take up to 10 days depending on your banks processing time after we have processed your return. We will email you to confirm once we have done this.
INTERNATIONAL
06. International Delivery Information
All of our standard terms cover international orders. We have included the following information to help you find International information quickly. If we don’t have the answer here please drop us an email at customercare@beyondretro.com and we will get back to you as soon as we can.
You should receive a confirmation straight away to let you know we have your email, and we strive to respond to all queries within 1 business day.
International Delivery Information
How much does delivery cost?
• International delivery is charged at a flat rate of £9.95
How long will it take?
• Delivery will take 3 to 10 working days for dispatch of your order. We cannot guarantee these delivery times. Please be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately we cannot control or prevent this type of delay.
Unfortunately we do not currently offer an Express Delivery option on international deliveries.
International Delivery Destinations
We ship to the following international countries
• Sweden, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovak Rep, Slovenia, Spain, Switzerland, USA.
• If we do not ship to your country yet please sign up here (http://blog.beyondretro.com/international-signup/) and we will let you know as soon as we able to ship to your country.
Customs and Import Charges
Customs Charges
• Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
VAT
• VAT will be charged on all orders shipped within the EU. VAT will not be charged for all non EU countries including Channel Islands and Isle of Man.
Can I cancel or amend my order?
• Unfortunately we are unable to amend or cancel an order once it has been submitted; this includes changing any item, removing an item, changing the delivery address or any payment methods.
Can I have my order delivered to a work address?
• Your billing address and card details must match. You can select a separate shipping address such as your work address. Just remember that once you have finalised your order, we are not able to make any changes to any part of it, including the shipping address you have selected!
08. International Returns
International Returns information
You can at any time within 14 days of the date you received your parcel, return any goods you are not completely happy with. The items must be returned to us intact and undamaged as soon as reasonably possible. We will, on receipt of the returned items, refund to the payment card the price paid for the goods returned to us. The original delivery costs will not be refunded (exceptions apply). In the interests of hygiene we do not offer refunds on jewellery, or underwear or swimwear. Please also note that items must be returned with all of the swing tags attached and intact.
Please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.
Returned items are your responsibility until delivered to us so we suggest using a tracked service.
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
You will find your returns form enclosed in your order parcel. Please complete this form. If you no longer have that Returns Form, please click here for another copy. You need to print this off, complete it and send it with the goods that you are returning.
Please do not cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers. We also ask that you do not try on clothing if you are wearing perfume and that you store items that you intend to return us in a safe place away from cigarette smoke/cooking smells as we cannot accept items that are returned to us with an odour due to health and safety regulations.
Please do not return items to any of our stores as they will not be able to process these returns. They must be mailed to our online returns department.
Also note that when returning items by post it is recommended that you use recorded mail as we cannot be held responsible for any loss in the post. By using a recorded mail service you should then be able to make a loss claim on the items lost and be reimbursed by the mail service provider. You will need to check the policy of the mail service provider you are using.
If you have any questions regarding your return please email us at returns@beyondretro.com
09. International Returns FAQ
Can I return an item to the store that I purchased online?
• Unfortunately we cannot accept the return of goods purchased from our online store in our retail stores. As well, goods purchased in stores cannot be refunded online.
Have you received my return?
• As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team by sending us an email at returns@beyondretro.com and we'll get back to you within 24 hours. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
My item arrived damaged. What do I do?
• Please contact our customer care team at customercare@beyondretro.com with your order number, the name of the product, the date of purchase, and tell them about the damage or defect. We’ll try hard to resolve the situation quickly.
I’ve been sent the wrong item.
• Believe it or not we do make mistakes on the very rare occasion! If the Item we have sent you is not the item that you have ordered from the website, Please contact our Customer Care team who will get on the case. Email them at customercare@beyondretro.com with your order number and details and we’ll find the solution for you.
Who pays to return the item?
• We regret that Beyond Retro cannot refund the cost of postage. If we have made a mistake and you need to return an item please contact us first so we can make special arrangements for you.
I have lost my Returns Note. What should I do?
• You can download and print a new one here. Please remember to include your order details so we know who the return came back from.
Click here to download Returns Form
How long does it take to see a refund in my bank account?
• It can take up to 10 days depending on your banks processing time after we have processed your return. We will email you to confirm once we have done this.
Our policies do not affect your statutory rights.