Returns

We want you to be 100% delighted with your purchase but if you unfortunately are not, you are able to return your online items to us in person or by post.

You have 14 days to return your item to us, from the date you receive your parcel. If you inform us of your intention to return your parcel before these initial 14 days you have another 14 days to return your parcel to us.

In order to make a return, you must register your item through our returns portal, where UK customers can easily purchase return shipping with Evri. For this option you must have access to a printer. International pre-paid return labels are not currently available through our portal.

Please note that you must have opted into cookies for an Evri label to be shown.

You can return your online purchase direct to us in store, in person, for free. The staff will process the return at the till and usual return terms apply.

Please note, all returned items must be unworn and have tags attached. Until we receive your return to our warehouse, the items and their condition are your responsibility.

We aim to process your return within 14 working days of your goods being delivered to our offices (excluding weekends and bank holidays), though this may rise slightly during busier times.

Please note the cost of all UK and international returns is the responsibility of the customer. For returns outside the UK, you may need to complete a customs declaration noting that the packaging contains returned goods.

Don't have your returns form? Print a new one here.

Click here to cancel your order in line with The Consumer Contracts Act.