Alternatively you can return your online purchase direct to us instore, in person, for free. The staff will process the return at the till and usual return terms apply. We cannot process any sale items in store, and these will need to be returned to us at the address above.
Please note, all returned items must be unworn and have tags attached. Until we receive your return to our warehouse, the items and their condition are your responsibility.
We aim to process your return within 14 working days of your goods being delivered in our offices (excluding weekends and bank holidays) though this may rise slightly during busier times, Garage Sale, Christmas etc.
Please note cost of all UK and International returns is the responsibility of the customer. For returns outside of the EU, you must complete a customs declaration including that the packaging contains returned goods.
Don't have your returns form? Print a new one here.
Click here to cancel your order in line with The Consumer Contracts Act.
What happens once I have sent my items off?
Once we have received your returned goods to our warehouse we will send you an Email once your refund has been processed.
Your refund will be credited back via the original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If you do not inform us that you want to return the item within 14 days of delivery, or if your return does not reach us within 14 days of informing us that you want to return it, your return will fall under our 360 scheme. While we try and process refunds within days of items arriving back to our warehouse, please allow up to 28 days for your refund to appear on your bank statement.
What happens if my item is faulty?
If there is any problem with your order please contact our customer care team at: firstname.lastname@example.org Please include your order number with any item you return. The item number should start with E000. It's also useful to include the date of purchase, your original receipt (if you have it) and a brief description of the damage or defect.
Once we receive your item and explanation, we will resolve the situation quickly.
Can I exchange an Item online?
If you would like to exchange an item the best thing you can do is place a new order for the new item you want and then return the items you don't want for a full refund.
In the interests of hygiene, make-up and toiletries, swimwear, intimate apparel and pierced earrings cannot be returned.
Purchased something instore?
We know that sometimes you change your mind and we're here for you!
Our physical stores offer an exchange or credit within 14 days of purchase. All tags must be attached to the garment. We will need a receipt to process your return but if you don't have this we may be able to reprint this with some proof of purchase (statement screenshot, etc.).
Your statutory rights are not affected.