You asked, we deliver. Literally! Never miss a delivery again and collect at your convenience.
We're excited to be working alongside Hubbox to provide you with our new Click and Collect and Collect In-store delivery options. At no extra cost to you!*
Terms and Conditions.
- Your Hubbox choice will be delivered via the Hermes network and dropped off at either the relevant Hubbox Point or one of our UK stores.
- On completing your Click and Collect/Pick Up In-store order you will receive an email confirming the pick up point you’ve chosen. Please inform us if this email has not been received as we may need to change any incorrect email addresses to be sure your parcel can be collected correctly.
- For any change in your pick up destination, we will do all we can to try and change that for you but cannot guarantee this will be possible once it has been shipped.
- Once your parcel has arrived at the Hubbox/Beyond Retro Store you will receive an update email confirming it’s ready for you to collect. This email will contain a unique collection code for you to show to the store.
- If you have lost this code don’t worry, we’re here for you! You can contact our Customer Care team and we’ll email you a reminder.
- You can pick up your parcel without your collection code with any of the following forms of ID: Credit/Debit card, Passport, Driving Licence.
- Away on holiday or just super busy? Anyone you like can pick up your parcel of gems for you as long as they have the unique code.
- Once you receive your unique code, the store will keep the parcel for 14 days. After this time the order will be refunded. If you think that you might miss this deadline please contact our customer care team.
- For any parcel delay, losses or complaints at a Hubbox Point or Beyond Retro store please contact our Customer Care team on 02077299001 or email firstname.lastname@example.org
Delivery times on Click and Collect/Pick Up In-store are the same as the UK shipping options here.
For our full Terms & Conditions click here.
*Normal shipping costs apply but Click And Collect & Collect Instore incurs no additional charges.