We’re back! We want your shopping experience to be as enjoyable and safe as possible, please work with us :)
Here is what we have done:
- Carried out risk assessments with our teams
- Taken all reasonable steps to maintain a 2m distance
- We have established cleaning, handwashing and hygiene procedures
- Payments are now by card only
- We have a maximum capacity for safe shopping (Sorry if you have to wait!)
Here is what you can do:
- If possible wear a face mask
- Avoid unnecessary handling of merchandise
- Adhere to the 2m rule
- Avoid shopping in groups
- Sanitise your hands
Please see more info in our FAQs below, and please speak to our customer care team if you have any concerns. You can contact them on 02077299001 or email them at firstname.lastname@example.org. Our team on the shop floor will also be happy to help in any way they can!
Q: Am I able to try things on?
A: Our changing rooms are closed for the time being as we want to avoid unnecessary handling of the clothes. If possible please use the tape measures provided to help with fit or hold clothes up to your person to assess the fit in different ways. Our teams can help you!
Q: How can I find my size if I can’t try it on?
A: We have tape measures you can use, we can tell you how to measure if you need help. You can leave them in the bucket for us to sanitise when you are done.
Q: How can you shop vintage if you want to limit trying on?
A: Look for fabrics, textures, prints and colours you love, assess as much as you can with your eyes, our stores are full of exciting pieces to discover! Plus, tape measures can really help!
Q: Can I bring items back if they don't fit?
A: You can exchange these within 30 days if you have proof of purchase and the swing tags are on. We will quarantine them for 48 hours before they go back on the floor.
Q: These are second hand, can I catch Covid-19 from the clothes from previous owners?
A: All the clothes are in boxes for at least 6 weeks before they arrive, so they are effectively quarantined.
Q: Can I try on sunglasses?
A: Our sunglasses will be on display behind the till. If you’d like to try a pair on, please ask our team and they can sanitise them for you.
Q: Can I try on footwear?
A: Please wear socks if trying on our footwear. If you don’t have any, our team can provide you with popsocks.
Q: What are your payment options?
A: We will only be accepting card.
Q: Is wearing a mask mandatory in the store?
A: Our team will all be wearing masks to keep the store environment as safe as possible. Masks for customers are not mandatory, though if possible we do encourage you to wear one as it helps minimise the spread and help protect our team and customers.
Q: Can I use a basket?
A: Yes, and once you are finished with it please leave at the till to be sanitised before putting back onto the shopfloor for the next customer.
Q: Are pets allowed in store?
A: No pets are allowed inside for the time being. Please leave your furry friends tied up outside. This does not apply to personal assistance animals!
Q: Can I shop with my friends?
A: Ideally please avoid shopping in groups so its easier to keep to the 2m distance rule.
Q: Why is there a capacity of customers?
A: We have assessed each store in terms of size and space to ensure that we limit the number of people in at any one time so people can safely social distance. If we have reached capacity, there will be a simple queuing system outside the store, which will also have clearly marked 2m points. (Sorry if you have to wait!)
Q: Do I have to sanitise my hands?
A: We recommend you sanitise your hands when you come into the store. If you don’t have any hand sanitiser, feel free to use our sanitisation station!
Q: How can I stay 2m away from other people?
A: We have marked 2m distances across all our shop floors and on the pavements outside the store, to help everyone understand the recommended distance. We have also installed a perspex screen at our tills for extra safety.